Welcome to McKay Flooring
The UK's Wood Floor Company
0845 602 7694
Terms & Conditions
Flooring
We try our best to accurately reflect the colour and grain of each wood flooring thorugh our samples, showroom displays and our website. However, please remember that wood is a natural product so variations are likely to occur. Wood products will change colour over time and can be affected by sunlight.
Stock and order
All Clyde brand woods are usually held in stock and are available for immediate despatch. Most other brand timbers come directly from the manufacturers (and may have to be sourced) these other brands are regarded as special orders so customers should phone our sales team on 0845 602 7694 to check their availability. You can order over the phone at that time.
McKay flooring cannot guarantee that product lines will be continued.
Product Guarantee
If you do not use a Damp Proof Membrane on ground floors, or if you do not use the correct underlay or have the flooring fitted correctly, this will affect your guarantee.
Delivery
We currently deliver throughout the UK mainland. All Flooring deliveries are made to "Kerbside" at the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products. As deliveries can be made on large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. If a delivery is attempted, and is unable to be delivered due to width or weight restriction, and you have not told informed us, you will be charges for re-delivery. In the event that you are not available to provide a signature on the pre-arranged date, and then you may be charged for re-delivery. At this time, if you live above the ground floor (i.e. in a flat) we are only able to deliver your goods to the ground floor entrance.
Please call our sales team on 0845 602 7694 for a delivery quotation.
Returns policy
McKay Flooring takes the utmost care in selecting only the best in hardwood flooring and accessories. However, if for any reason you are not entirely satisfied with the products you have received, you may return them to us only if they have unopened packaging and are received by the company in a re-sellable condition within 14 days of purchase.
For all returns, except where the item is faulty or damaged on arrival, you will be required to pay for return carriage. A 15% re-stocking levy will be charged. On receipt of returned goods a refund will be issued back to the original form of payment, minus the stocking charge within 30 days of cancellation.
Unfortunately we cannot refund or exchange used or customer-damaged items (your statutory rights not affected).
Faulty or damaged goods
For all returns, except where the item is faulty or damaged, you will be required to pay for and arrange return carriage. If your delivery is damaged or faulty upon arrival, this must be reported to us on 0845 602 7694 or enquiries@mckayflooring.co.uk within 48 hours so that we can make further arrangements with you.
If you have any queries about returning unwanted goods, please don't hesitate to contact us by filling in our enquiry form or calling 0845 602 7694.
Cancellation Policy
If you wish to cancel your order, please call 0845 602 7694 or email enquiries@mckayflooring.co.uk as soon as possible, quoting your order number and your reason for cancellation. If you send an email, please include the words "order cancellation" in the email subject line.
Please note that we aim to process and despatch orders as quickly as possible. In the event that your order has already been processed and despatched, returns conditions will apply. For more information, please see our Returns policy.
McKay Flooring Credit Finance terms and Conditions
The contract for supply of the goods is at all times between the customer and McKay Flooring Limited. In the event that the customer makes an application for finance to assist in the purchase and that application is declined, the customer remains liable to make payment in full to McKay Flooring Limited of the price.
Contact...
McKay Flooring Ltd, 123 Harmony Row, Govan, Glasgow, G51 3NB, Tel: 0141 440 1586, Fax: 0141 425 1020Email: enquiries@mckayflooring.co.uk, Skype: wood.flooring
