What is a testimonial?

Testimonials are written or recorded statements that support your credibility and level of expertise. They also strengthen your reputation by expressing the trust that other people have in you and your business offerings. They are a wonderful tool that helps you to attract a deeper interest from perspective clients and existing clients and will ultimately make you and your business increasingly more successful.

Why are testimonials so important?

When it comes to all businesses (large and small), the success of the business depends heavily on word of mouth. Testimonials are formal forms of expression that support that concept. They are extremely powerful tools when it comes to strengthening your branding. Testimonials strengthen the credibility of you and your business and as you know, people will not do business with you if they don’t trust you and find you to be credible. You will be surprised at how many valuable testimonials you will be able to collect, not just by asking your business connections for them directly but also through discussions that have been generated from your blog postings and other online discussions that have occurred as a result of your online presence.Statistics have confirmed that customer testimonials are the most effective form of content, coming in at an 89% effectiveness rating.

Flooring testimonials and flooring reviews

Please find below some recent flooring testimonials highlighting the things we are getting right. It’s an ongoing process of continuous improvement to keep delighting our customers. We never stand still on customer service and are always looking into ways we can improve our service for our customer’s experience.

Flooring testimonials letter


“Hi Tina 
Following our phone call on Friday, I just wanted to say thank you and the team very much for the brilliant service around renovating the floors at our House in Ayr.   Paul was absolutely brilliant and we can see he’s gone the extra mile matching the floors between rooms etc. And kept the place really tidy too, cannot ask for more.  Thanks again, especially to Paul, fantastic job. 
Kind Regards”
Nick Witteveen

“Fantastic service from start to finish. After our ceiling collapsed we never thought our damaged floor would look so good again. McKay Flooring worked in a tight time frame and were very accommodating to the other trades working in the same area to produce brilliant results and restore our badly damaged floor to look like new!”

John Linton, Park Circus

“Just wanted to pass on to the workman and the projects department that we are very pleased with the job that was done on our floors. Many Thanks“

Elaine & Paul Sheard

“We were very pleased with the quality of our floor and the service we received from your company. They guy who worked on the floor was extremely helpful and professional in the way he went about the job”

Robert McKay

“Had www.mckayflooring.co.uk round to measure some of our rooms. A no attitude team who know exactly what’s what! Flooring problems solved!

When it comes to installing new timber floor, it’s worth talking to a specialist. McKay Flooring in Glasgow specialises in hardwood, engineered wood and laminate floors. They’ve supplied floors for Malmaison hotels and The Gallery of Modern Art“

Colin & Justin

“The floor looks magnificent and the parquet in the hall sets it off beautifully. Your men were excellent, Barry was delightful and nothing was too much trouble for him. They were all very tidy workers, covering everything, and the house was left in a good shape as the condition allowed.”

James Murray, Fife

“We were delighted with the service form start to finish including the visits from Stephen (Contracts Manager) and Douglas (Surveyor) and the two boys who came to work on the floor who were quick, friendly and professional. I have already recommended your company to a client of mine due to the high standard of service provided.”

Jean Ainsley

“We would highly recommend Mackay Flooring to anyone: We have used Mckay flooring for both buying flooring and also installing the floor. They were excellent on both counts. The floor which they installed was in a 300 year old cottage and the floor was concrete and very uneven. When Mckay flooring had finished it was brilliant. . Also the technician who installed the floor was great, he drove almost a hundred miles every day and worked hard to finish the floor on time. Brilliant!!!”


“We used McKays for the supply and fit of 3000 sq ft of Oak flooring in our new house. They were highly competitive and the fitters were excellent. The finished product is stunning. Happy to highly recommend Mckay Flooring to anyone.”

Phil G

“Great Customer Service I highly recommend McKay Flooring as I found the selection of different flooring to be outstanding. The information you provided me with about different woods, installation and floor sanding what very useful indeed. I would not hesitate to use this company again.”

Mr Thomas

“Excellent installation. Went to Mckay Flooring for flooring for a room in our flat. From order to fitting took only a week, and the floor looks superb. The fitter worked tremendously hard to install the floor, and did a great job.”


“I was recommended by a friend to use McKay Flooring and I have just had a lounge floor laid by them and would definitely recommend them 100% to anyone requiring hardwood flooring. The know their business. From start to finish the surveyor and sales staff have been extremely helpful and efficient. The person who laid my floor named Keith did an excellent job and I can’t thank him enough. He was also a very personable young man, courteous, polite and caring and he is a wonderful ambassador to his company.”

Mrs Hobbs Edinburgh

“Over the years I’ve had several hardwood floors supplied and fitted by McKay Flooring and I have always been delighted with the results. I have always found the staff friendly and helpful, and their showroom is amazing.

I wouldn’t even think about going anywhere else now for my floors, and when I eventually get round to doing up my bedroom, I’ll definitely be going back to McKay’s.”

Mrs Mary Flynn

“We love our wooden floor from McKay’s. The advice we got at the time was invaluable, and the team worked in our budget, considered our lifestyle and helped us to avoid expensive mistakes. The wood was delivered in super quick time after we ordered it.

We’ve had our Clyde engineered oak floor for almost two and a half years now and are delighted with it. It’s been cycled on, scooted on, danced on and lived on, and with minimum effort it comes up looking like new. It is a beautiful floor, it really gives our house the “wow” factor, and I would not hesitate to recommend McKay.”

D. Murphy

“My girlfriend and I recently purchased our first flat together and decided to use McKay Flooring as they were recommended to us by a friend. We could not have been happier with the service we received, from helping us choose the right type of flooring to keeping us well informed all through out the process.
The job was done perfectly within 2 days and as we got our whole flat done this was no mean feat.
I would recommend McKay flooring to anyone thinking about a new floor as we found them attentive and caring and they really gave a personal service. We will be using them again in the future without a doubt.”

Mr O’Hara

“We are both happy with the work carried out on the dining room floor and have been recommending your company to our friends. It looks better than it did when we first bought the house 7 years ago”

Liz Dalgleish

“We are very pleased with the results and would come back to you again in the future. Please thank your staff for a job well done.”

Tim Bedford

“Operatives were very thorough and professional”

D. Rennie

“Your operatives have been a pleasure to have in my home – polite, conscientious and hardworking. They arrived on time, explained what they intended to achieve each day and cleared up as much as possible before leaving. I am impressed and as it’s a big job I had been dreading the upheaval. They are a credit to your organisation.”

Mrs, A Leonard-Morgan

“Dear Suzanne, A big thank you to everyone on your end for the Oak flooring! There was good communication and excellent co ordination on this end. We are so pleased. Best Wishes”

The Mandala Garden
Holy Island Peace Centre
Isle Of Arran

“Tina, Just a line to say a huge thank you to you for going the extra mile to get my floor prices as we are in Shetland. They arrived in good time for me to do what i needed to do. Many Thanks Again.“

Andy Bradley

“Dear Sir, I am writing to say how delighted i am with the two hall floors yo have replaced. They are absolutely beautiful and have restored my faith in the highest standard of workmanship. Tom has worked tirelessly to achieve this with the greatest regard for lack of upkeep, pride in this work and the happy pleasant manner at all times. A great big thank you to Tom and McKay Hardwood Flooring.
Yours Very Sincerely,”

Pat Fearon

“Dear Suzanne, Please pass our thanks onto Paul for all his hard work over the 3days. The floor is beautiful we are very happy with the end result. Yours With Thanks”

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